We consistently surpass client sales targets while reducing overall acquisition costs.

Utilizing consultative approaches and creative problem solving, our sales staff is well trained, motivated and driven to close the deal. CoE Soft SELLER, our systematic, behavioral based approach for sales representative coaching, training and evaluation consistently delivers superior results. CoE Soft SELLER is a scaleable, repeatable sales system incorporating the 22 most successful behaviors exhibited by CoE Soft's highest performing sales representatives.

CoE Soft's SELLER provides a process instead of a script to increase sales professional flexibility within a simple guideline. Our system not only measures sales results, but guides how those sales results are achieved.

Each step in the process is a behavior aimed at molding every sales representative into a high-performing sales professional. CoE Soft SELLER maximizes sales professional performance across all three major sales metrics: units sold - conversion rate and sales per hour, customer retention, and customer satisfaction from a positive sales experience.

The process for each sales program is tailored to meet client objectives. CoE Soft sales professionals gain ongoing certification from basic to master level, according to their performance over time. The more closely sales professionals follow the CoE Soft SELLER system, the better their sales results.

CoE Soft's sales programs include:
  • B2B inbound and outbound sales
  • B2C inbound and outbound sales Channel management
  • Exchanges
  • Fee-based supportLead generation
  • Loyalty and retention
  • Mutual fund transactions
  • Presales
  • Promotions
  • Renewals
  • Subscriptions
  • Upsell/Cross-sell